Emergencies Only – call 911 for assistance in emergency situations
Non-Emergencies - (704) 638-5333
Power Outages
• Text OUT to 57801 (standard text and data charges may apply).
• Call the automated outage-reporting system at 800.POWERON (800.769.3766).
• Visit duke-energy.com/outages on a desktop computer or mobile device.
Water Emergencies - Salisbury-Rowan Utilities– (704) 638-5339
Do not heat interior buildings with charcoal grills.
Provide sufficient ventilation if using propane gas or kerosene-type heaters.
Do not run generators inside homes.
Never fuel a running generator or kerosene heater.
Generators should be placed in a well-ventilated area.
Do not leave candles and open fireplaces unattended.
Consider backup heat or electrical sources.
Test your smoke alarms and carbon monoxide alarms and change batteries if needed.
Fuel your vehicles in advance.
Store fuel containers outside and out of the reach of children.
If you are on well water, fill extra water containers before the storm.
Drip cold water from the farthest faucet in your house from the main valve. Moving water helps prevent pipes from freezing.
Maintain a minimum of 3 feet of clearance around all alternate heating sources.
Check in on family, friends, pets, and elderly neighbors who might be more susceptible to the cold.
Stay off the roads; keep streets clear for first responders and street crews.
Vehicles wrapped in yellow caution tape have been checked by first responders.
Information Updates
• salisburync.gov
• Local Media
• rowancountyweather.com
• readync.gov
ReadyNC.gov contains resources to help residents plan, prepare, and stay informed during weather emergencies.
Plan
Think about how you will talk and connect with your family after an emergency. You need to plan for different ways to get in touch with family members. Fill out a contact card for each family member to keep with them. This card can go in a purse, wallet or backpack.
Check with your children’s school or daycare to learn more about their emergency plans.
Identify an out-of-state contact, since it may be easier to make long-distance calls during an emergency. That person can help keep track of all family members. Be sure everyone knows the contact name and numbers.
Have an “In Case of Emergency” contact listed in your cell phone. Emergency personnel will often check ICE listings to get in touch with someone you know.
Prepare
An emergency kit is a container of items your family may need in or after an emergency. Most of the items can be found in your house. It is important to put them in one place. Be sure every family member knows where the kit is kept.
You need to put enough water, food and supplies in your kit for three to seven days for each person and pet. You may be on your own for hours or even days after a disaster. Being ready for an emergency helps you and your family to survive. It also allows police, fire fighters and emergency medical workers to help those who need it most.
• Water - 1 gallon per person per day for 3 to 7 days
• Non-Perishable Food
• Pet Food and Supplies
• AM/FM Radio
• Phone Charging Supplies
• First aid Kit
• Flashlight and extra batteries
• Fire Extinguisher
• Warm Clothing and Blankets
• Important documents – insurance policies, copy of driver’s license, Social Security card, bank account records
• Prescription medications and glasses
Stay Informed
Emergency messages are sent by state and local governments and the National Weather Service via television, radio, weather radios, social media and alerts on cellular phones. Make sure you have a way to monitor severe weather conditions and receive emergency alerts at all times.
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