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COVID-19 Response City of Salisbury

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Finance Department

Salisbury Customer Service Center moving to non face-to-face interactions

Due to the precautionary social distancing measures implemented at the recommendation of federal, state and Rowan County officials, the Salisbury Customer Service Center will limit face-to-face transactions. Customers should use the following FREE alternatives to pay bills:

  • Pay by phone at (704) 638-5300, 24 hours per day, 7 days per week. Check, debit, credit cards are accepted. Press Option 1 to make a payment. Routing number and bank account information needed for check payments.
  • Talk to a CSR by phone (704) 638-5300 Monday - Friday, from 9 a.m. to 5 p.m.
  • Payment options available online at
    • One-Time Payments – No registration required – Must have 14-digit account number including the dash.
    • Pay-By-Text – Register and receive monthly statement via text and pay instantly   
    • Auto Pay- Register online with debit, credit cards or checking information
    • Paperless billing – Register online to receive monthly statement via email
  • Sign up for EFT (Direct Debit) – Requires authorization form and voided check submitted to Customer Service. Payment will be drafted on the 10th of every month (or next Business Day if the 10th is a weekend or Holiday)
  • Utilize Bill Pay through your bank (check with your bank for details)
  • Pay by mail. Send your check or money order with the bottom portion of your bill to: City of Salisbury, P.O. Box 740600, Atlanta, GA  30374
  • Pay via the drive-thru located at Customer Service Center (follow signs) from 10 a.m. to 2 p.m.
  • 6 Drop box locations Place check or money order in an enclosed envelope with the bottom portion of your bill.
    • Customer Service Center, 1415 S MLK Jr. Ave Salisbury
    • Salisbury Fire Station #3, 1600 W. Innes St., Salisbury 
    • China Grove Town Hall, 308 E. Centerview St., China Grove 
    • Rockwell Town Office, 202 E. Main St., Rockwell
    • Granite Quarry Town Office, 143 N. Salisbury Ave., Granite Quarry
    • Spencer City Office, 600 S. Salisbury Ave., Spencer
Previous Article The Salisbury Police Department Will Be Closed To Public Walk-Ins Until Further Notice
Next Article Salisbury Mayor Declares State of Emergency


Whom To Call

Public Safety Emergencies: 911

Non-Emergencies: (704) 638-5333 or (704) 216-8500

Bill Pay Questions: (704) 638-5300

Code Enforcement: (704) 216-7574

Salisbury Rowan Utilities (water concerns): (704) 638-5390 After hours:(704) 638-5399

Salisbury Transit: (704) 638-5252

Downtown Salisbury: (704) 637-7814

Traffic Signal Outages: 911

Solid Waste Collection: (704) 638-5256

Other Public Works needs (voicemail): (704) 638-5260


The City encourages the community to stay informed, practice good hygiene, be aware, and be prepared.

As a community we are in this together; stay calm and help each other by staying home if you are sick, check in on your neighbors, and continue to slow the spread of COVID-19 by using best practices.

Stay Informed
Stay Healthy
Need Help?
Resources For Business


On September 11, 2020 the City was notified of a second allocation of CDBG-CV funds in the amount of $200,221. To deploy these funds, Council will have to adopt an amendment to the FY20-21 Annual Action Plan to describe, broadly speaking, how the funds will be utilized. City Council held a public hearing on December 1 and opened a public comment period that ended on December 25, 2020. A draft was presented at the January 5, 2021 City Council meeting, and a public comment period closed on January 12, 2021.

Citizen input is sought regarding Amendment #1 to the 2020-2021 Annual Action Plan. This amendment proposes to reallocate an accumulation of previous years’ funds that resulted from the cancellation of projects. The funds will be allocated to the FY 2020 Lash Drive Sidewalk Project (increase of $55,656 over original budget) that was completed in 2022. Review the amendment by clicking on the button below:

Amendment 1 (PDF)

Contact Us

Staff Liaison

Hannah Jacobson
(704) 638-5230

Current COVID-19 Restrictions

Executive Order 185:

  • Lifts the Modified Stay at Home Order established under Executive Order 181
  • Still requires face coverings in all public indoor settings
  • Allows many businesses to operate at 50% capacity
  • Extends onsite service of alcohol until 11 p.m.
  • Lifts the 100-person cap on some businesses that were operating at 30% capacity
  • Allows some indoor businesses – including bars and taverns, indoor amusement parks, movie theaters and indoor sports arenas – to open at 30% capacity (with a cap of 250 people)
  • Allows larger indoor arenas with a capacity of more than 5,000 people to open at 15% capacity with no cap (as long as additional safety protocols in place)
  • Increases the indoor mass gathering limit to 25 people (the outdoor mass gathering limit remains at 50 people)

Each of these routes arrives and departs from the central Transfer Site on Depot St. Any bus you board can take you to the Transfer Site. Any member of the public may ride on the bus. The buses do not operate on holidays.

Please note that the last time listed for a stop indicates the last bus will be traveling to that location and no further transfers are available.

Travel Mask Mandate

The Transit Security Administration issued a security directive effective on February 1, 2021 requiring the wearing of masks by travelers to prevent spread of the virus that causes COVID-19. Conveyance operators must also require all persons onboard to wear masks when boarding, disembarking, and for the duration of travel.

This Order must be followed by all passengers on public conveyances (e.g., airplanes, ships, ferries, trains, subways, buses, taxis, ride-shares) traveling into, within, or out of the United States as well as conveyance operators (e.g., crew, drivers, conductors, and other workers involved in the operation of conveyances) and operators of transportation hubs ( e.g., airports, bus or ferry terminals, train or subway stations, seaports, ports of entry) or any other area that provides transportation in the United States.

People must wear masks that cover both the mouth and nose when awaiting, boarding, traveling on, or disembarking public conveyances. People must also wear masks when entering or on the premises of a transportation hub in the United States. A copy of the Transportation Security Administration’s security directive can be found at

If you leave home, practice your Ws: Wear, Wait, Wash

Covid-19: What are the 3 w's for COVID-19? 1 Wear a cloth mask over your nose and mouth. 2 Wait 6 feet apart. Avoid close contact. 3 Wash your hands or use hand sanitizer.

Stay safe. When outside, stay at least 6 ft. apart.

Covid-19: social distancing in public parks and trails

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