Ella Casey is a transit operator and ADA dispatcher for the City of Salisbury Transit Department. In her role, Ella transports clients to designated sites, collects fares, and conducts pre-trip and post-trip inspection of vehicles to ensure people get where they are going safely. She also provides paratransit dispatching and routing service to senior, disabled individuals certified under the American with Disabilities Act.

The favorite part about my job is helping people. I enjoy knowing that I can help others by showing kindness and being able to assist someone with getting anywhere they need to go.  Most of the people that ride paratransit are the same people calling in each week making appointments and you become familiar with their voices. Then on the occasion when I must drive, I introduce myself. It is just a delight for the passenger and me to put a face with the name. It is always good to be nice and treat people the way you would want to be treated.