This month’s employee spotlight is Paula Craven, a senior customer service representative. She celebrates her 10-year work anniversary with the City of Salisbury this month. In her role, Paula responds to residents’ requests over email and phone, interprets and translates for the Spanish-speaking community, and receives and processes municipal utility payments.
“I enjoy assisting customers by coming up with solutions to their specific needs, and building a stronger relationship with my coworkers.”