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Our Organization

Vision


Salisbury is a welcoming and forward-thinking community, inclusive for all generations, aspiring to offer a vibrant economy, high quality of life, and greater opportunities for everyone.

Mission


We are a dedicated, hardworking, and passionate team that works together to provide exceptional, fair, and responsive services that prepares Salisbury for the future and provides opportunities for everyone.

Values


Our organizational core values were developed by a team of employees and define what is important to the City of Salisbury. These organizational core values guide our service delivery and serve as the foundation for how we lead, act, conduct business, treat others, and engage with the community. We stand by our values and act accordingly to deliver services that exceed expectations.


 

City of Salisbury employees serve the community through:

 

 

Collaboration: Utilizing teamwork and cooperation through internal and external partnerships.

We encourage and pursue information sharing, open and honest working relationships, and inclusion of diverse experiences and thoughts across departments and throughout the City. We expect regular engagement with community members, businesses, schools, and organizations to gain insight and build partnerships. Collaborative partnerships among employees and the community enhance the way we deliver services. Additionally, diverse, cross-departmental teams of employees create cohesion in the organization, holistically solve problems, and create ownership of decisions. Working collaboratively, we are stronger as an organization and as a community. We can achieve greater success if we work together, cooperate, and respect others.

Compassion: Being helpful and responsive by treating others with respect and care.

We are committed to public service and to making a difference in our community and organization. This starts with prioritizing our coworkers and customers and delivering high-quality and responsive service. We are accountable to our community and each other. We will be an organization free of discrimination, respecting and supporting our community and organization, where everyone feels welcome. As an organization, we will ensure exceptional customer service through a knowledgeable and trained workforce that treats coworkers and customers with courtesy, empathy, and care.

Innovation: Utilizing bold and creative ideas to drive continuous improvement, exceed expectations and take a proactive approach to problem solving.

We strive for excellence and are focused on using innovation and best practices to improve our work processes, services, and facilities. Employee training and development is critical for our continuous improvement and effective problem solving. Our organizational culture empowers employees and teams to be creative, try new things, and seek new opportunities that assist the community, save public resources, and streamline processes. Additionally, investment in new technologies is supported to foster efficiencies and enhance productivity. Not all innovations will work out, and we will use these times as learning opportunities and try again.

Sustainability: Responsible stewardship of the environment, our finances, and service provision.

We desire to remain a livable community that grows sustainably with its own identity. As public employees we are stewards of our community resources and responsible for our work. Our accountability to the public and responsible management of resources builds trust in the community and allows the City to pursue long-term plans and continued quality services. Transparent communication and meaningful engagement with the public are critical to ensure and promote sustainability and responsibility. As City employees, we will add value, lead to sustain our limited resources, openly communicate, and be good caretakers of our community.

Integrity: Being honest and responsive and maintaining accountability through all actions, words, and decisions.

We want to enhance public trust and encourage civic pride. If we are not true to our word, we lose the community’s confidence and support. To ensure trust and credibility for our organization, we will speak and act with honesty, sincerity, and professionalism with those we serve and with our coworkers. Employees are responsible for our actions and decisions. Even when mistakes occur, we will remain transparent and accountable. Our promise is to treat others the way we want to be treated and to do the right things, the right way.

Elected Officials

The City Council is the governing body of the City of Salisbury. The Council is comprised of five members who are elected on a non-partisan basis. Each Council member serves at-large and represents the entire City.  As a result of a 2023 referendum, starting with the 2025 election the mayor will serve a four-year term, while the four City Council seats will begin to stagger. The two highest vote-getters will serve four-year terms, while the remaining two council members will serve two-year terms.


Interested in learning about the City of Salisbury's election process? Below is a link to a memo from the City of Salisbury's lawyer to City Council on the election process, and a link to the School of Government on the process of modifying a city's charter:
Memo regarding Election Procedure (PDF)
Modifying A City's Charter


To speak during public comment:

The meeting will begin at 6:00 p.m.  Anyone wishing to speak during public comment must sign up at the start of the meeting.  The sign-up sheet will be available at the front table in Council Chambers.  Each speaker will have three minutes to address Council.  Written comments received by 5:00 p.m. on the day of the meeting will be shared with Council but will not be read aloud during the meeting. For more information, please contact Connie Snyder at connie.snyder@salisburync.gov or call (704) 638-5234.

Watch the meeting via:

To view the full City Council agenda, visit salisburync.gov/agendas.


City Council meetings are recorded and archived using an online video hosting service called Vimeo. Recorded meetings are broadcast on WSRG-TV starting the following Thursday and are posted online to Vimeo as soon as possible.

Visit Video Archive
 
Portrait of Mayor Sheffield in front of city seal

MAYOR

Tamara Sheffield

Tamara.Sheffield@salisburync.gov

PO Box 479 Salisbury, NC 28145-0479


 
Portrait of Mayor Pro Tem Susan Kluttz

MAYOR PRO TEM

Susan Kluttz

Susan.Kluttz@salisburync.gov

PO Box 479 Salisbury, NC 28145-0479


Portrait of Council member Gemale Black

COUNCIL MEMBER

Gemale A. Black

Gemale.Black@salisburync.gov

PO Box 479 Salisbury, NC 28145-0479


 
Portrait of Council Member Carlton A. Jackson

COUNCIL MEMBER

Carlton A. Jackson

Carlton.Jackson@salisburync.gov

PO Box 479 Salisbury, NC 28145-0479


Portrait of Council Member Harry McLaughlin

COUNCIL MEMBER

Harry McLaughlin

Harry.McLaughlin@salisburync.gov

PO Box 479 Salisbury, NC 28145-0479


City Leadership

Organization Chart

 

 

City Manager
Jim Greene Jr.
Phone: (704) 638-5227
Email: jim.greene@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479​ ​
Assistant
City Manager
Kelly Baker
Phone: (704) 638-5233
Email: kbake@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479​
City Attorney
Graham Corriher
Phone: (704) 638-5309
Email: Graham.Corriher@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479​
City Clerk
Connie Snyder
Phone: (704) 638-5234
Email: csnyd@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479​
Department: City Clerk's Office

Community
Engagement
Director
Anne Little
Phone: (704) 638-5218
Email: anne.little@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479​
Department: Community Engagement
Economic and
Downtown
Development
Director
Sada Stewart Troutman
Phone: (704) 638-5239
Email: sada.troutman@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479​
Department: DSI
Finance Director
Mark Drye
Phone: (704) 638-5308
Email: wfurc@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479
Department: Finance
Fire Chief
Robert A. Parnell
Phone: (704) 638-4464
Email: bparn@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479​
Department: Fire
Human Resources
Director
Ruth C. Kennerly
Phone: (704) 638-2168
Email: rchap@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479
Department: Human Resources
Land and Development 
Services Director
Phillip Lookadoo
Phone: (704) 638-5210
Email: 
phillip.lookadoo@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479​
Department: Land and Development Services
Parks and
Recreation Director
Keisha Coxe
Phone: (704) 638-5299
Email:
keisha.coxe@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479​
Department: Parks and Recreation
Planning and
Neighborhoods
Director
Hannah Jacobson
Phone: (704) 638-5230
Email: hannah.jacobson@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479
Department: Planning and Neighborhoods
Police Chief
Patrick Smith
Phone: (704) 638-5333
Email: psmith@salisburync.gov
Mail: PO Box 479
Salisbury, NC 28145-0479​
Department: Police
Public Works
Director
Chris Tester
Phone: (704) 216-7554
Email:
ctest@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479​
Department: Public Works
SRU Director
Jason H. Wilson, P.E.
Phone: (704) 216-7553
Email: jason.wilson@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479​
Department: Salisbury-Rowan Utilities
Transit Director
Rodney L. Harrison
Phone: (704) 638-4498
Email: rharr@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479​
Department: Transit
Transportation
Director/
City Engineer
Jared Mathis
Phone: (704) 638-5221
Email: jared.mathis@salisburync.gov​​
Mail: PO Box 479
Salisbury, NC 28145-0479
Department: Transportation




 
 
 

 

 

















Photo Assets

Locations

Map of city locations

1. City Hall

217 South Main Street Salisbury, NC 28144 | (704) 638-5222

Administration
(704) 638-5224
  • City Clerk's Office
  • City Council
  • Community Engagement
    (704) 638-5218
  • Media Inquiries
  • Newsletters
  • Website
  • Social Media
  • WSRG
  • Downtown Salisbury, Inc.
    (704) 637-7814
  • Downtown Events
  • Economic Development
  • Parks and Recreation
    (704) 216-7529
  • Activities
  • Programs
  • Sports
  • Leagues
  • Renting Parks, Shelters, Facilities

  • 2. City Office Building

    132 North Main Street Salisbury, NC 28144 | (704) 638-5332

    City Management
    (704) 638-523
    Code Enforcement
    (704) 216-7559
  • Nuisances
  • Overgrown Grass
  • Building Violations
  • Development Services
    (704) 638-5208
  • Business Licenses
  • Inspections
  • Permits
  • Zoning
  • Engineering
    (704) 638-5200
  • G.I.S.
  • Maps
  • Construction Standards
  • Finance
    (704) 638-5303
  • Purchasing
  • Budget
  • CAFR
  • Human Resources
    (704) 638-5217
  • Job Applications
  • Risk Management
  • 3. Salisbury Customer Service Center

    1415 South Martin Luther King Jr. Blvd. Salisbury, NC 28144 | (704) 638-5300

    Customer Service
    (704) 638-5300
    Service or billing for
  • Water
  • Trash
  • Recycling
  • Stormwater
  • 4. Salisbury Police Department

    130 East Liberty Street Salisbury, NC 28144 | (704) 638-5333


  • Victim Advocacy
  • Crime Stoppers
  • Report an Incident
  • Crash Reports
  • Emergencies
    Dial 911


    5. Salisbury Fire Station #1

    514 Eat Innes Street Salisbury, NC 28144 | (704) 638-5351


  • Fire Admin
  • Fire Inspections
  • Life Safety Education
  • Child Safety Seats
  • 6. Salisbury-Rowan Utilities

    1 Water Street Salisbury, NC 28144 | (704) 638-5205


    Customer Service / Billing
    (704) 638-5300
    Emergencies (after 4 p.m. and on weekends)
    (704) 638-5339
  • Manhole Overflows
  • Breaks
  • Blockages
  • Backups
  • Salisbury's Story

    In 1753 an appointed trustee for Rowan County named Edward Hughes was directed to enter 40 acres of land for a County Seat, and public buildings were erected. Two years later on February 11, 1755, a man named Earl Granville conveyed 635 acres for the “Salisbury Township”. [1] The City was built at the intersection of a Native American trading route and became an economic hub along the Great Wagon Road in North Carolina. In the late 19th century the City became a railroad hub as people traveled along the eastern corridor. [2] In the 20th century, Salisbury's economy grew into an industrial based economy, in a large part because of textiles and the numerous mills operating in the city.

    Establishing the City

    The community now known as Salisbury was first established as a county seat by the colonial Assembly in April of 1753. Originally known as simply Rowan Court House, its purpose was to provide settlers with the services of a court house and jail. The location of the court house was no accident, in that the site was near the intersection of two ancient Native American trails. Ultimately, the new court house would serve as the anchor for a new center of government, transportation and commerce in the area. Less than two years later, in February of 1755 the court house community was formally created as the town of Salisbury, the county seat of Rowan County. Land grants to several settlers soon followed, including one to James Carter, a surveyor in the area. [3]

    Surveying and Creating Grid-Iron Street Pattern

    Carter set to work laying out the lots and streets of the new town, devising a plan that had a total of 256 lots. (Not surprisingly, 67 of the lots were on property Carter had been granted.) At the center of his plan, he drew a square made up of four equal quadrants or wards, each four blocks by four blocks. Thus, the heart of the new town had 64 lots on a grid system of streets laid out in a classic rectilinear pattern.

    Interestingly, Carter’s notion of the proper layout of Salisbury was not particularly original. Rather, it was patterned, like most other American colonial towns of the day, after the 1682 plan for Philadelphia. Philadelphia’s plan had three principle features: (1) a gridiron street system, (2) a system of open spaces, and (3) uniform spacing and setbacks for the buildings. Historians have noted that perhaps because it was a principal port of entry, Philadelphia was widely copied by later American towns, as the settlement of the country moved farther to the west.

    Thus, most colonial towns, including Salisbury, took on a basic grid-iron or trellis street pattern. In Salisbury's case, this resulted in a series of streets running in a southwest to northeast direction, parallel to Town Creek, and another series of streets running southeast to northwest, perpendicular to the alignment of the creek. This layout created city blocks that were 400 feet long and 400 feet deep. Eventually this same basic street pattern would be extended out uninterrupted for five to ten blocks in all directions from the main intersection at the center of the square.

    Within the grid-iron framework, a very compact town evolved. As Carter had envisioned, the major civic, cultural, and trading buildings of the day were built within a very short distance of the main intersection. A mixture of businesses and homes filled in the voids and spilled out a few short blocks away from the town center. Homes were large and lots small to keep walking distances to a minimum. Servants quarters and smaller houses for the underclass were also kept close, given the need to walk virtually everywhere. This pattern of development would largely define Salisbury's growth for the city’s first 150 years.[3]

    The Rise of the Railways

    During the period from about 1830 to 1900, numerous economic, social, and technological changes of the industrial revolution would take America, and to a lesser extent, Salisbury, by storm. Railroad lines, which totaled 23 miles nationwide in 1830, increased to 2,818 miles by 1840. The telegraph (1844) and the telephone (1876) revolutionized the speed at which information could be transferred. The invention of the passenger elevator (1852) and the Bessemer steel converter (1864) paved the way for the development of skyscrapers beginning in the 1880s. Gas lights and, later, electric lights (1878), revolutionized indoor lighting, and made the fire hazards of congested buildings less threatening.

    Salisbury was by no means isolated from these revolutionary technological advances. With the arrival of the North Carolina Rail Road in 1855, Salisbury’s future became heavily intertwined with rail commerce and the growth it spawned. The rail line, which paralleled Main Street just two blocks down the hill toward Town Creek, established the southeastern border of the central business district. Before long, a number of commercial and industrial enterprises sprang up along the rail line. At the same time, smoke and ash blown by prevailing winds from the north and west made areas to the south and east of the city center "the wrong side of the tracks." As a result, a pattern of city growth was established which would see the most desirable residential neighborhoods of the future located largely to the west and north of the town center. This early pattern continues to this day.

    As America was nearing the turn of the century, the influence of rail on Salisbury was to become even more pronounced. The Southern Railway Company selected a site just to the northeast of Salisbury for a large steam locomotive repair and maintenance facility. The Spencer Shops opened in 1896, and the Town of Spencer was officially incorporated in 1902. Thus, the northeastern boundary of Salisbury was fixed and an even greater impetus for expansion of the city to the north and west was set in motion. [3]

    Growing and Congestion

    By 1900, train traffic through Salisbury was at an all-time high, electric lights were in common use throughout much of the city, telephone lines crisscrossed the community, and a municipal waterworks was in use.

    Even so, these technological advances had their downsides in many cities. When coupled with the enormous demand for labor to drive the machinery of the industrial revolution, overwhelming pressure existed to pack more people into less housing. After 1865, in fact, housing in large cities became congested to the point of plainly unhealthy conditions. By 1870, crowding in New York City tenement houses caused a city-wide equivalent density of 326 persons per acre (compare this with one family on a half-acre lot today).

    The practical, unwritten principles of city design and natural development constraints which had ruled city form for the country's first 150+ years had given over to the excesses that unbridled technology and demand for labor wrought. Housing for the working class provided for little or no light and air. Sanitation was poor. Diseases spread quickly. Fire was a constant threat. The mood of the country for a different pattern of urban development was ripe for change. One technological innovation, not yet spoken of, would provide the means for this change in New York and, to a lesser extent, in Salisbury: the electric streetcar. [3]

    Introduction of the Streetcar

    Salisbury was not isolated from this new phenomenon of suburban idealism. From the early 1900s to the beginning of the second World War, the city of Salisbury underwent its first major change in urban form since the coming of the railroad in 1855. In 1905, Salisbury’s streetcar system was put in operation. In 1906, the Southern Development Company, capitalizing on the availability of the streetcar system, laid out a significant new development southwest of the city center, naming it Fulton Heights.

    As Salisbury’s first "street car suburb," this 314 lot development employed a uniform, rectilinear street pattern. Mitchell Avenue, the neighborhood’s primary street, included a central median to accommodate the streetcar line. Most significantly, Fulton Heights offered the convenience of a short street car ride to the downtown for shopping and entertainment and, from there, continuing along Main Street to the Spencer Shops for work. Thus, the availability of cheap public transportation to new areas like Fulton Heights made possible the movement of Salisbury's working class to the suburbs. [3]

    Fun Facts about Salisbury

    • The regional grocery store chain “Food Lion” was founded in Salisbury in 1957 by Wilson Smith, Ralph Ketner, and Brown Ketner.
    • Salisbury is home to two historic colleges. Catawba College (founded in 1851) and Livingstone College (founded in 1879).
    • The famed cherry-flavored soda “Cheerwine” was introduced in Salisbury in 1917.
    • The local daily newspaper “The Salisbury Post” was founded in 1905 and is headquartered in the downtown area.

    Citations

    [1] Rumple, Jethro. History of Rowan County. Salisbury: Elizabeth Maxwell Steele Chapter Daughters of the American Revolution, 1916. A History of Rowan County, North Carolina. Web. 19 July 2017.

    [2] Neal, Larry K. Salisbury. Charleston, SC: Arcadia, 2013. Print.

    [3] Lewis, J. D. "A History of Salisbury, North Carolina." Salisbury, North Carolina. N.p., n.d. Web. 19 July 2017.

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