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COVID-19 Response City of Salisbury

Alternatives To Face-To-Face Visits

Alternatives To Face-To-Face Visits

To help aid preventative measures of spreading COVID-19, we strongly encourage all visitors to utilize online or phone services as an alternative to face-to-face interactions. For our service departments:

Code Enforcement   (704) 638-5208
Customer Service (704) 638-5300
Development Services (704) 638-5208
Downtown Salisbury, Inc (704) 638-7814
Parks and Recreation (704) 216-PLAY

The following are payment methods accepted by the City that do not require face-to-face interaction:

  • Online:
  • One-Time Payments (no registration required, must have account #)
    • Auto Pay & Pay-By-Text (registration required)
    • Paperless billing (registration required)
  • Pay Over The Phone: 704-638-5300 (no registration required, must have account #)
  • Sign up for EFT (Direct Debit): Requires authorization form and voided check submitted to Customer Service, payment will be drafted on the 10th of the month (or next business day if the 10th is a weekend or holiday)
  • Customer’s personal bank’s bill pay services
  • Mail Check or Money Order (with remittance form located at the bottom of your bill) to City of Salisbury, P.O. Box 740600 Atlanta, GA 303074

The following does not require face-to-face interaction, but would require physical handling of payments/documents by Customer Service Center (CSC) staff:

  • Outside Drop Box located at CSC
  • Drive Through located at CSC

There are NO service fees for any of our payment options.


Next Article Message From Mayor Karen Alexander Regarding COVID-19


Whom To Call

Public Safety Emergencies: 911

Non-Emergencies: (704) 638-5333 or (704) 216-8500

Bill Pay Questions: (704) 638-5300

Code Enforcement: (704) 216-7574

Salisbury Rowan Utilities (water concerns): (704) 638-5390 After hours:(704) 638-5399

Salisbury Transit: (704) 638-5252

Downtown Salisbury: (704) 637-7814

Traffic Signal Outages: 911

Solid Waste Collection: (704) 638-5256

Other Public Works needs (voicemail): (704) 638-5260


The City encourages the community to stay informed, practice good hygiene, be aware, and be prepared.

As a community we are in this together; stay calm and help each other by staying home if you are sick, check in on your neighbors, and continue to slow the spread of COVID-19 by using best practices.

Stay Informed
Stay Healthy
Need Help?
Resources For Business


Staff Liaison

Hannah Jacobson
(704) 638-5230

Current COVID-19 Restrictions

Executive Order 185:

  • Lifts the Modified Stay at Home Order established under Executive Order 181
  • Still requires face coverings in all public indoor settings
  • Allows many businesses to operate at 50% capacity
  • Extends onsite service of alcohol until 11 p.m.
  • Lifts the 100-person cap on some businesses that were operating at 30% capacity
  • Allows some indoor businesses – including bars and taverns, indoor amusement parks, movie theaters and indoor sports arenas – to open at 30% capacity (with a cap of 250 people)
  • Allows larger indoor arenas with a capacity of more than 5,000 people to open at 15% capacity with no cap (as long as additional safety protocols in place)
  • Increases the indoor mass gathering limit to 25 people (the outdoor mass gathering limit remains at 50 people)

Transit Schedules During Upcoming Holidays

Monday, December 25, 2023 (Christmas Day)
  • NO bus or ADA Paratransit service
  • The Administration Office will be closed
Tuesday, December 26, 2023
  • Regular bus service
Monday, January 1, 2024 (New Year’s Day)
  • No bus or ADA Paratransit service
Monday, January 15, 2024 (Martin Luther King, Jr. Day)
  • Regular bus service
Friday, March 29, 2024 (Good Friday)
  • Regular bus service
Monday, May 27, 2024 (Memorial Day)
  • No bus or ADA Paratransit service
Wednesday, June 19, 2024 (Juneteenth)
  • Regular bus service

Each of these routes arrives and departs from the central Transfer Site on Depot St. Any bus you board can take you to the Transfer Site. Any member of the public may ride on the bus. The buses do not operate on holidays.

Please note that the last time listed for a stop indicates the last bus will be traveling to that location and no further transfers are available.

If you leave home, practice your Ws: Wear, Wait, Wash

Covid-19: What are the 3 w's for COVID-19? 1 Wear a cloth mask over your nose and mouth. 2 Wait 6 feet apart. Avoid close contact. 3 Wash your hands or use hand sanitizer.

Stay safe. When outside, stay at least 6 ft. apart.

Covid-19: social distancing in public parks and trails

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