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City extends residential water and sewer account changes, following Executive Order No. 142

On May 30, 2020, Governor Cooper issued Executive Order No. 142 (EO 142). EO 142 amends Executive Order No. 124 to extend its effective period by 60 days. In compliance with Governor Roy Cooper’s Executive Order No. 142, the City of Salisbury will keep the following changes to residential water & sewer accounts in place:

  • Considering the economic impact of the pandemic, on March 17, 2020, the City suspended disconnection for nonpayment and assessing late fees.
  • The City of Salisbury will continue to suspend residential account disconnections. 
  • The City of Salisbury will not impose new penalties or collect late fees for the bills that come due for the period of March 31, 2020 through July 29, 2020
  • Customers, who would like to set up a payment plan, are encouraged to call the Customer Service Center at 704-638-5300 Monday through Friday from 9 a.m. to 5 p.m. to discuss payment arrangement options.

All City-provided services will continue to be billed as normal. We strongly encourage customers to stay as up to date with your payments as possible to avoid building up a large balance that will have to be paid when the Order expires.

As the City continues to operate under a State of Emergency declaration related to the spread of COVID-19, we encourage customers to utilize non face-to-face payment options.  For ways to pay, visit: To read more about Governor Roy Cooper’s Executive Order No.142, visit

  • 3 June 2020
  • Author: Finance
  • Number of views: 1030
  • Comments: 0


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