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Employee Spotlight: Paula Craven, Senior Customer Service Representative

5 Jul 2022

This month’s employee spotlight is Paula Craven, a senior customer service representative. She celebrates her 10-year work anniversary with the City of Salisbury this month. In her role, Paula responds to residents’ requests over email and phone, interprets and translates for the Spanish-speaking community, and receives and processes municipal utility payments.

“I enjoy assisting customers by coming up with solutions to their specific needs, and building a stronger relationship with my coworkers.”

5 July 2022
Author: Customer Service
Number of views: 15313
Comments: 0

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Para leer los boletines traducidos al español, visite: www.salisburync.gov/NoticiasEspañol

Monthly Newsletter

	Title	Description
	11/2024	Holiday Events \| Safe Shopping Tips \| Toss The Grease \| Greenway Committee \| 130 S. Main St. Survey
	10/2024	Halloween Safety Tips \| Sculpture Show Call For Neighborhoods \| Recycling Do's and Don'ts \| Leaf Collection Guidelines and Map \| Fall Spruce Up Week
	09/2024	Downtown Sewer Rehab \| BrewFest at BTG \| BlockWork Volunteers \| Neighborhood Beautification Grant \| Legacy Mural
	08/2024	Take A Tree Tour \| Officer Awarded For Saving Baby \| Sculptures in the Spotlight \| Go Out on a limb for the Tree Board
	07/2024	National Night Out \| Footbridge Repairs \| Approved City Budget \| Citizen's Academy \| Hurricane Prep
	06/2024	EDK Awards \| Street Repaving \| City Budget \| Rec/Senior Center Survey \| Spruce Up Week
	05/2024	Cheerwine Festival: Band Lineup, T-Shirt Contest Winner, Free Shuttles, Safety Guidelines and Ways to Stay Connected.
	04/2024	Strategic Plan \| Mental Health Crisis Line \| BlockWork Call For Neighborhoods \| Paint the Pavement Call For Artists \| Meet the Sculpture Show Artists
	12/2023	Public Art \| Holiday Decor Contest \| Main Street Project \| Winter Spruce Up Week
	12/2023	Public Art \| Holiday Decor Contest \| Main Street Project \| Winter Spruce Up Week
	11/2023	Holiday Events \| Toss The Grease \| Housing Survey \| Bike Giveaway \| Sculpture Show
	10/2023	Dixonville Cemetery Memorial Dedication \| Halloween Safety Tips \| Empowering Women in Law Enforcement \| Leaf Collection and Map
	09/2023	Rowan Creek Week \| Leaf Collection \| BlockWork Volunteers \| New Deputy City Manager \| Bell Tower Brewfest
	08/2023	An Outdoor Art Adventure \| Summer Program Inspires Youth \| Salisbury Invests In Community \| City Changes Up Departments
	04/2023	Donations for Homeless \| City Election Process \| Landscape of the Month \| Main Street Awards\| Spring Spruce Up
	04/2023	Donations for Homeless \| City Election Process \| Landscape of the Month \| Main Street Awards\| Spring Spruce Up
	04/2023	Donations for Homeless \| City Election Process \| Landscape of the Month \| Main Street Awards\| Spring Spruce Up
	03/2023	Beautify Salisbury - Litter Sweeps, BlockWork, Adopt-A-Street, We Dig Salisbury \| Cheerwine Festival \| Salisbury311
	01/2023	Downtown Decor Displays Holiday Spirit \| MLK Celebration \| Humanitarian Nominations \| Wine About Winter Tickets On Sale \| Reader Survey
	12/2022	Sculpture Calls For Artists \| Winter Spruce Up Week \| Feedback On Our Future \| Be The Difference With A City Career \| Holiday Recycling
	10/2022	Tips for Trick-or-Treaters \| United Way Rowan \| Crime Prevention Month \| 4th Cultivating Community Conversations \| Leaf Collection
	10/2022	Tips for Trick-or-Treaters \| United Way Rowan \| Crime Prevention Month \| 4th Cultivating Community Conversations \| Leaf Collection
	08/2022	Kudos To Lifeguards \| Grant to Fund Flood, Road Sensors \| Funds for Family Water Bills \| City Awarded For Good Health
	08/2022	Kudos To Lifeguards \| Grant to Fund Flood, Road Sensors \| Funds for Family Water Bills \| City Awarded For Good Health
	05/2022	New City Manager \| Cheerwine Festival \| Local Humanitarian Awards \| BlockWork Applications Open
	04/2022	Two Headline Bands To Rock Cheerwine Festival \| Spotlight on Fire Safety \| Salisbury Locals Win Big at NC Main Street Awards
	04/2022	Two Headline Bands To Rock Cheerwine Festival \| Spotlight on Fire Safety \| Salisbury Locals Win Big at NC Main Street Awards
	03/2022	Cheerwine Festival Returns \| 5 Ways to Pay Your BIll \| SPD Receives Grant \| Spring Spruce Up Week
	02/2022	Interim City Manager \| Tips to Prevent Frozen Pipes \| Apply For A Board \| City Begins Budget Process \| Employee Spotlight
	02/2022	Interim City Manager \| Tips to Prevent Frozen Pipes \| Apply For A Board \| City Begins Budget Process \| Employee Spotlight
	02/2022	Interim City Manager \| Tips to Prevent Frozen Pipes \| Apply For A Board \| City Begins Budget Process \| Employee Spotlight
	02/2022	Interim City Manager \| Tips to Prevent Frozen Pipes \| Apply For A Board \| City Begins Budget Process \| Employee Spotlight
	02/2022	Interim City Manager \| Tips to Prevent Frozen Pipes \| Apply For A Board \| City Begins Budget Process \| Employee Spotlight
	02/2022	Interim City Manager \| Tips to Prevent Frozen Pipes \| Apply For A Board \| City Begins Budget Process \| Employee Spotlight
	01/2022	Holiday Storefront Awards \| Social District Proposed \| EDK Nominations \| Wine About Winter \| Winter Spruce Up Week
	01/2022	Holiday Storefront Awards \| Social District Proposed \| EDK Nominations \| Wine About Winter \| Winter Spruce Up Week
	12/2021	Be A Part of Our Public Art \| SRU Recognized For Quality \| Don't let FOG Take Your Holiday Down the Drain
	10/2021	Fire Prevention Week \| BlockWork Looking For Volunteers \| Leaf Collection Map
	08/2021	Rowan Creek Week \| Back-to-School Resource Fair \| New Crime Information Center \| Blockwork Awarded Lowe's Grant For $100,000
	07/2021	Salisbury Cease Fire \| Citizen's Academy \| Summer Spruce Up Week \| Sculpture Show
	06/2021	Summer Camps \| Transit Director Award \| Hurricane Tips \| Wine About Winter
	04/2021	School Officers \| New Look For Downtown \| Local Humanitarians Receive EDK Awards \| Employee Spotlight
	01/2021	Holiday Storefront Winners, Celebrate MLK, Main St. Plan, Nominate A Local Hero, Funds For Fire Suppression
	01/2021	Holiday Storefront Winners, Celebrate MLK, Main St. Plan, Nominate A Local Hero, Funds For Fire Suppression
	11/2020	Christmas Bike Program Returns \| Showcase Your Art In Salisbury \| Give The Gift Of Water \| Be Safe This Black Friday
	08/2020	Shop Local \| Lock Your Car \| Utility Bills \| Enjoy Art Outdoors \| Census Extended
	08/2020	Shop Local \| Lock Your Car \| Utility Bills \| Enjoy Art Outdoors \| Census Extended
	08/2020	Shop Local \| Lock Your Car \| Utility Bills \| Enjoy Art Outdoors \| Census Extended
	08/2020	Shop Local \| Lock Your Car \| Utility Bills \| Enjoy Art Outdoors \| Census Extended
	08/2020	Shop Local \| Lock Your Car \| Utility Bills \| Enjoy Art Outdoors \| Census Extended
	08/2020	Shop Local \| Lock Your Car \| Utility Bills \| Enjoy Art Outdoors \| Census Extended
	08/2020	Shop Local \| Lock Your Car \| Utility Bills \| Enjoy Art Outdoors \| Census Extended
	08/2020	Shop Local \| Lock Your Car \| Utility Bills \| Enjoy Art Outdoors \| Census Extended
	05/2020	Virtual Cheerwine Festival \| From The City Manager \| Play At Home \| BlockWork \| From The Mayor \| Alternative Bill Pay
	10/2019	Fire Prevention Week \| City Park Lake \| Forward 2040 \| Fall Spruce Up \| Be Ready To Vote \| Employee Spotlight \| Leaf Collection Map
	10/2019	Fire Prevention Week \| City Park Lake \| Forward 2040 \| Fall Spruce Up \| Be Ready To Vote \| Employee Spotlight \| Leaf Collection Map
	09/2019	Butterfly Release \| Scoop the Poop \| Dog Swim Party \| Transit Month \| Blockwork \| Neighborhood Officer Map
	09/2019	Butterfly Release \| Scoop the Poop \| Dog Swim Party \| Transit Month \| Blockwork \| Neighborhood Officer Map
	09/2019	Butterfly Release \| Scoop the Poop \| Dog Swim Party \| Transit Month \| Blockwork \| Neighborhood Officer Map
	06/2019	Sculpture Show Returns \| Summer Camps \| Hurricane Season Tips \| Weather Alerts \| Pool Hours \| #PositiveGossip \| Employee Spotlight \| Summer Spruce Up \| Celebrate Garbage Man Day
	06/2019	Sculpture Show Returns \| Summer Camps \| Hurricane Season Tips \| Weather Alerts \| Pool Hours \| #PositiveGossip \| Employee Spotlight \| Summer Spruce Up \| Celebrate Garbage Man Day
	06/2019	Sculpture Show Returns \| Summer Camps \| Hurricane Season Tips \| Weather Alerts \| Pool Hours \| #PositiveGossip \| Employee Spotlight \| Summer Spruce Up \| Celebrate Garbage Man Day
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	01/2019	EDK Nominations \| Holiday Storefront Awards \| Celebrating MLK Weekend \| Employee Spotlight \| Winter Spruce Up Week \| Transit Survey \| New Tools Keeps An Eye On Water

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Employee Spotlight: Paula Craven, Senior Customer Service Representative

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Employee Spotlight: Paula Craven, Senior Customer Service Representative

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