City of Salisbury / Monday, July 7, 2025 0 30729

Salisbury will celebrate local community agencies, neighborhoods and law enforcement partnerships at a combined Back-to-School Community Resource Fair and National Night Out event, Tuesday, Aug. 5, beginning at 6 p.m. at Bell Tower Green. Food will be served.

City of Salisbury / Monday, July 7, 2025 0 27701

The City of Salisbury invites residents to apply for the 2025 Citizens Academy, a free, ten-week program designed to offer a behind-the-scenes look at how local government works. This year’s Academy will be held every Thursday evening from 5:30 to 8:30 p.m., beginning September 4 and concluding with a graduation ceremony on October 30.

Community Day 2025

Join Us for Our 2nd Annual Back-to-School Bash!

We’re bringing the community together for an unforgettable day of fun, support, and celebration! Whether you're getting ready for school or just want to enjoy a great day with your neighbors — this event is for YOU!

Lighting the Way and Giving Back

City Employee Donates 12 Inches of Hair to Support Those in Need

City of Salisbury / Thursday, May 29, 2025 0 32212

For some, a haircut is just a routine change—but for Vickie Eddleman, a 25-year City of Salisbury employee, it's an act of compassion and purpose. This spring, Vickie donated 12 inches of hair to Hair We Share, a nonprofit that creates wigs for those experiencing medical hair loss.

2025 Elizabeth Duncan Koontz (EDK) Humanitarian Award Recipients

City of Salisbury / Thursday, May 29, 2025 0 31194

Two Salisburians were honored last month at the annual Elizabeth Duncan Koontz (EDK) Humanitarian Awards Program held at the Salisbury Civic Center. Honorees Kenneth L. (Kenny) Hardin and Jose Dos Santos were selected from a field of five residents and organizations nominated this year for their dedication to the community.

Monthly Newsletter

	Title	Description
	10/2025	Rowan County Creek Week Returns \| Loose Leaf Collection Coming Soon \| Salisbury Police Safety Tips
	09/2025	Craft Beer Bubbles Over at BTG \| BlockWork: We’re Looking for Volunteers \| A New Addition to the Salisbury Sculpture Show
	08/2025	Beautify Your Block: City offers Grant Support \| Explore the Outdoors: Salisbury Parks \| Applications Now Open for the City of Salisbury Youth Council
	07/2025	A Night Out For Our Community \| Back-to-School Bash: Community Day \| Prepare For Hurricane Season
	06/2025	Lighting the Way and Giving Back \| Legacy Mural \| City Budget Review
	05/2025	Rock Out at Cheerwine Festival \| Cheers for Shirt Design Winner \| Festival Shuttle Service \| Festival Information
	04/2025	Statewide Litter Sweep, Fair Housing Month, BlockWork Call For Neighborhoods, Sidewalk Poetry Call For Poets, Paint the Pavement Call for Artists
	03/2025	Cheerwine Festival T-Shirt Contest, Spring Spruce Up Week, Protect Your Water Bill, Pilot Traffic Circle
	02/2025	Tips For Cold Weather, Cheerwine Festival on May 17, Join A City Board, Tree Give-A-Away
	12/2024	Holiday Contests \| Spruce Up Week \| Sculpture Show Call For Artists \| Empire Hotel Phase 1
	12/2024	Holiday Contests \| Spruce Up Week \| Sculpture Show Call For Artists \| Empire Hotel Phase 1
	12/2024	Holiday Contests \| Spruce Up Week \| Sculpture Show Call For Artists \| Empire Hotel Phase 1
	07/2024	National Night Out \| Footbridge Repairs \| Approved City Budget \| Citizen's Academy \| Hurricane Prep
	07/2024	National Night Out \| Footbridge Repairs \| Approved City Budget \| Citizen's Academy \| Hurricane Prep
	07/2024	National Night Out \| Footbridge Repairs \| Approved City Budget \| Citizen's Academy \| Hurricane Prep
	02/2024	Sign Up To Steer Salisbury \| Save the Date for Cheerwine Festival \| City Begins Budget Process \| Protect Your Pipes This Winter
	02/2024	Sign Up To Steer Salisbury \| Save the Date for Cheerwine Festival \| City Begins Budget Process \| Protect Your Pipes This Winter
	02/2024	Sign Up To Steer Salisbury \| Save the Date for Cheerwine Festival \| City Begins Budget Process \| Protect Your Pipes This Winter
	12/2023	Public Art \| Holiday Decor Contest \| Main Street Project \| Winter Spruce Up Week
	09/2023	Rowan Creek Week \| Leaf Collection \| BlockWork Volunteers \| New Deputy City Manager \| Bell Tower Brewfest
	07/2023	Hurricane Season \| RoCo's Homeless Task Force \| Waste Assistance Program \| Citizen's Academy \| Community Fair and National Night Out
	07/2023	Hurricane Season \| RoCo's Homeless Task Force \| Waste Assistance Program \| Citizen's Academy \| Community Fair and National Night Out
	05/2023	Neon Trees Headline Cheerwine Festival \| Summers Camps \| Smoke Alarms \| Lawn Tips \| Street Resurfacing \| May is Bike Month
	05/2023	Neon Trees Headline Cheerwine Festival \| Summers Camps \| Smoke Alarms \| Lawn Tips \| Street Resurfacing \| May is Bike Month
	04/2023	Donations for Homeless \| City Election Process \| Landscape of the Month \| Main Street Awards\| Spring Spruce Up
	01/2023	Downtown Decor Displays Holiday Spirit \| MLK Celebration \| Humanitarian Nominations \| Wine About Winter Tickets On Sale \| Reader Survey
	12/2022	Sculpture Calls For Artists \| Winter Spruce Up Week \| Feedback On Our Future \| Be The Difference With A City Career \| Holiday Recycling
	12/2022	Sculpture Calls For Artists \| Winter Spruce Up Week \| Feedback On Our Future \| Be The Difference With A City Career \| Holiday Recycling
	09/2022	Bell Tower BREWFEST \| BlockWork \| Salisbury Police Foundation \| Transit Month \| Rowan Creek Week
	07/2022	Sculpture Show \| Citizen's Academy \| Hurricane Season Tips \| West End Survey \| Council Approves Budget
	07/2022	Sculpture Show \| Citizen's Academy \| Hurricane Season Tips \| West End Survey \| Council Approves Budget
	07/2022	Sculpture Show \| Citizen's Academy \| Hurricane Season Tips \| West End Survey \| Council Approves Budget
	07/2022	Sculpture Show \| Citizen's Academy \| Hurricane Season Tips \| West End Survey \| Council Approves Budget
	06/2022	Pool Opens For Summer \| Reels and Riffs: Movie and Music Series \| Wine About Winter ... In Summertime \| Summer Spruce Up Week
	04/2022	Two Headline Bands To Rock Cheerwine Festival \| Spotlight on Fire Safety \| Salisbury Locals Win Big at NC Main Street Awards
	04/2022	Two Headline Bands To Rock Cheerwine Festival \| Spotlight on Fire Safety \| Salisbury Locals Win Big at NC Main Street Awards
	04/2022	Two Headline Bands To Rock Cheerwine Festival \| Spotlight on Fire Safety \| Salisbury Locals Win Big at NC Main Street Awards
	04/2022	Two Headline Bands To Rock Cheerwine Festival \| Spotlight on Fire Safety \| Salisbury Locals Win Big at NC Main Street Awards
	04/2022	Two Headline Bands To Rock Cheerwine Festival \| Spotlight on Fire Safety \| Salisbury Locals Win Big at NC Main Street Awards
	04/2022	Two Headline Bands To Rock Cheerwine Festival \| Spotlight on Fire Safety \| Salisbury Locals Win Big at NC Main Street Awards
	01/2022	Holiday Storefront Awards \| Social District Proposed \| EDK Nominations \| Wine About Winter \| Winter Spruce Up Week
	12/2021	Be A Part of Our Public Art \| SRU Recognized For Quality \| Don't let FOG Take Your Holiday Down the Drain
	10/2021	Fire Prevention Week \| BlockWork Looking For Volunteers \| Leaf Collection Map
	10/2021	Fire Prevention Week \| BlockWork Looking For Volunteers \| Leaf Collection Map
	10/2021	Fire Prevention Week \| BlockWork Looking For Volunteers \| Leaf Collection Map
	09/2021	Safe, Clean Transit \| McCoy Road Culvert Replaced \| Cheerwine Festival Music Lineup
	08/2021	Rowan Creek Week \| Back-to-School Resource Fair \| New Crime Information Center \| Blockwork Awarded Lowe's Grant For $100,000
	06/2021	Summer Camps \| Transit Director Award \| Hurricane Tips \| Wine About Winter
	03/2021	Dixonville Memorial Missing Connections \| New Bill Pay System Coming \| Spring Spruce Up \| Stormwater Survey Seeks Solutions \| Ring In Spring Event
	03/2021	Dixonville Memorial Missing Connections \| New Bill Pay System Coming \| Spring Spruce Up \| Stormwater Survey Seeks Solutions \| Ring In Spring Event
	03/2021	Dixonville Memorial Missing Connections \| New Bill Pay System Coming \| Spring Spruce Up \| Stormwater Survey Seeks Solutions \| Ring In Spring Event
	07/2020	Citizen's Academy \| Mobile Recreation \| Keep Our Parks Beautiful \| Recycling Can Swap \| Employee Spotlight
	07/2020	Citizen's Academy \| Mobile Recreation \| Keep Our Parks Beautiful \| Recycling Can Swap \| Employee Spotlight
	06/2020	Virtual Festival Is Big Hit \| Hurricane Season \| Spring Spruce Up \| City Prepares Next Year's Budget \| Flush Smart \| 2020 Census
	11/2019	Bike Giveaway \| Plan For Downtown's Future \| Don't Get Clogged \| Lost Families \| Sculpture Show
	11/2019	Bike Giveaway \| Plan For Downtown's Future \| Don't Get Clogged \| Lost Families \| Sculpture Show
	11/2019	Bike Giveaway \| Plan For Downtown's Future \| Don't Get Clogged \| Lost Families \| Sculpture Show
	11/2019	Bike Giveaway \| Plan For Downtown's Future \| Don't Get Clogged \| Lost Families \| Sculpture Show
	11/2019	Bike Giveaway \| Plan For Downtown's Future \| Don't Get Clogged \| Lost Families \| Sculpture Show
	11/2019	Bike Giveaway \| Plan For Downtown's Future \| Don't Get Clogged \| Lost Families \| Sculpture Show
	11/2019	Bike Giveaway \| Plan For Downtown's Future \| Don't Get Clogged \| Lost Families \| Sculpture Show
	11/2019	Bike Giveaway \| Plan For Downtown's Future \| Don't Get Clogged \| Lost Families \| Sculpture Show
	11/2019	Bike Giveaway \| Plan For Downtown's Future \| Don't Get Clogged \| Lost Families \| Sculpture Show
	10/2019	Fire Prevention Week \| City Park Lake \| Forward 2040 \| Fall Spruce Up \| Be Ready To Vote \| Employee Spotlight \| Leaf Collection Map
	08/2019	Salisbury Youth Employees \| New SPD Initiatives \| Youth Baseball Camp \| Brewbury Fest Returns \| Recycling
	06/2019	Sculpture Show Returns \| Summer Camps \| Hurricane Season Tips \| Weather Alerts \| Pool Hours \| #PositiveGossip \| Employee Spotlight \| Summer Spruce Up \| Celebrate Garbage Man Day
	05/2019	Look Behind the Scenes \| Cheerwine Festival \| BlockWork Accepting Applications \| #FeelingCuteChallenge \| Watch Your Water Usage with EyeOnWater
	05/2019	Look Behind the Scenes \| Cheerwine Festival \| BlockWork Accepting Applications \| #FeelingCuteChallenge \| Watch Your Water Usage with EyeOnWater
	05/2019	Look Behind the Scenes \| Cheerwine Festival \| BlockWork Accepting Applications \| #FeelingCuteChallenge \| Watch Your Water Usage with EyeOnWater
	05/2019	Look Behind the Scenes \| Cheerwine Festival \| BlockWork Accepting Applications \| #FeelingCuteChallenge \| Watch Your Water Usage with EyeOnWater
	04/2019	Festival Music Lineup \| Locals Receive EDK Awards \| Business with the City \| SPD Foot Pursuit 5K \| City Nature Challenge
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	03/2019	Celebrate Spring At Hurley Park \| Runner-Friendly Community \| Cheerwine Festival Volunteers \| Employee Spotlight \| SPD Ride-A-Long Program \| Contact Directory
	01/2019	EDK Nominations \| Holiday Storefront Awards \| Celebrating MLK Weekend \| Employee Spotlight \| Winter Spruce Up Week \| Transit Survey \| New Tools Keeps An Eye On Water

Salisbury-Rowan Utilities / Thursday, July 13, 2017

/ Categories: News, Salisbury-Rowan Utilities News

Smarter Water Management is Coming to Salisbury-Rowan Utilities!

new smart meter inside meter box closeup

Vanguard contractor installing smart meter

completed installation showing meter antenna on meter box lid

Salisbury-Rowan Utilities has contracted with Vanguard Utility Service for the installation of an advanced metering infrastructure (AMI) system. Advanced metering technology enables the wireless transmission of water meter readings directly to the Salisbury Rowan Utilities from regional collectors located on existing water tanks and towers. This innovative system will collect multiple reads per day, allowing for better leak detection, increased billing accuracy, and improved customer service.

Advanced Metering also supports Salisbury-Rowan Utilities’ commitment to preserving and protecting the environment.

Carbon emissions will be greatly reduced by taking meter readers off the road.
Salisbury-Rowan Utilities’ ability to quickly detect and stop leaks will be greatly enhanced.
By providing up-to-date water usage data, customers can improve their efforts to conserve.

Details about your meter installation

Your meter will be replaced with a Badger water meter.

Upon completion of the Advanced Metering project, you will have the option to sign up for the BEACON EyeOnWater® account management platform. The BEACON EyeOnWater® account management platform will enable customers to view and understand their water usage through easy-to-understand consumption graphs, and provides a simple method to establish alerts to better manage water use.

When your installation will take place

Installations will begin in May 2017. The entire project should take approximately 6 months to complete. In most cases, the transition will be completely transparent and will not affect residents. The work will be performed during the normal working hours of Monday-Friday 8:00AM – 5:00PM.

Routes in progress:

FREQUENTLY ASKED QUESTIONS

(For Website, Billing Window, Billing Clerks and Customer Service)

1. Why is my water meter being replaced?

Over time, meters become less accurate and can provide inaccurate readings. By replacing meters, Salisbury-Rowan Utilities will be able to bill more accurately and efficiently for water usage. In addition, the new system will include an automatic meter reading technology that will save labor time, prevent any recording errors, minimize wear and tear on vehicles, minimize the need for the city to go on the private property of customers, and allow water line leaks to be identified earlier by analysis of collected data.

2. Does this mean my bill will be increasing?

Not necessarily. In cases where rates remain consistent, the new meters will simply record consumption more accurately. In some cases, your bill may increase, but only if the current meter is underreporting usage. Presently, the majority of customers are paying for the water they are actually using, while a few customers are only paying for a portion of actual usage. This condition is not fair to all customers. The Advanced Metering system will ensure fairness and equality for all customers from this point forward.

3. When will this work be performed?

The work will begin in May 2017. The entire project will take approximately 6 months to complete. In most cases the transition will be completely transparent and will not affect our customers. The work will be performed during normal working hours of 8:00AM – 5:00PM.

4. How will this affect my service?

Vanguard Utility Service installers will come to your residence and replace your water meter. The water meter will be checked to verify that water is presently not in use, and if no water is being used the meter will be replaced. There will be interruption of service for approximately 15 – 20 minutes during the change, but after that it will be the same great service (and even better) that you’ve come to expect.

5. How long will it take?

In most cases, it’s a simple procedure that will require a total of 30 - 60 minutes.

6. How do I know who is authorized to do the work?

Salisbury-Rowan Utilities has contracted with Vanguard Utility Service to conduct this service. They will be driving marked vehicles, wear light blue shirts, and yellow vests identified by Vanguard Utility Service and carrying appropriate Vanguard Utility Service identification.

7. Do they need to come inside my house?

No, (with a few minor exceptions) all Salisbury-Rowan Utilities water meters are located outside in water meter boxes.

8. Do I have to be present for the installation if the meter is outside my home?

No, if your outside meter is accessible, it will not be necessary for anyone to be home. The majority of the work will take place near the street in the water meter box. However, if your meter is not accessible, for example within a locked area, then please call Vanguard Utility Service at (704) 675-1005 to schedule an installation appointment.

9. I’m on vacation or not available that day. Whom do I call?

For outside meters which are accessible, it will not be necessary for anyone to be home as the work will take place near the street in the water meter box.

10. Why was I not able to turn on my water after the meter was installed?

In rare instances, the main cut-off valve to your home may be left off. This will occur when the Vanguard Utility Service installation team is not able to pressurize your home following the installation. The normal cause of this condition is when an inside spigot is opened during the installation and subsequently left open. The water is not turned back on to ensure a sink or bath tub does not overflow with the customer is not home to turn the water off. In these cases, your water will be left off and a door hanger will be left on your door providing you a point of contact to call to have your water turned back on immediately.

11. Is there any special care or maintenance that I need to do to my new meter?

No, your new meter does not require any maintenance by the homeowner. As before, Salisbury-Rowan Utilities will take care of all maintenance. However, please know that this new meter has transmitting technology on it that allows your meter to be read remotely on a daily basis.

12. Will this new meter reading technology affect my health or privacy?

The new meters will not negatively affect health or privacy. In fact, overall health will be improved and privacy enhanced by replacing vehicles and manual visits to your home with environmentally clean radio communication. The wireless portions of the system will be operated according to Federal Communications Commission rules, and will not interfere with other radio frequencies in the area. The transmitters use one-quarter of the power of a cellphone transmission. In fact, exposure to radio waves from smart meters is absolutely tiny compared to cellphones transmissions. The amount of exposure to radio waves decreases with the square of the distance from the radio source and the total transmission time is only 15 seconds per day.

13. I still have questions, where can I get additional information?

The Salisbury-Rowan Utilities is working with Vanguard Utility Service to answer everyone’s questions as thoroughly as possible. We have taken the following steps to answer your questions:

Frequently asked Questions and Answers will be posted on the website for the Salisbury-Rowan Utilities and can be found on this webpage.

For questions or concerns about your new meter installation, customers may contact Vanguard Utility Service at (704) 675-1005.

For questions about billing, customers may contact Salisbury-Rowan Utilities Customer Service at (704) 638-5300.

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Newsroom

2025 National Night Out

2025 Citizens Academy

Community Day 2025

Join Us for Our 2nd Annual Back-to-School Bash!

Be the Difference: Be a Planning Manager

City of Salisbury announces its 2025 Independence Day operations schedule

City of Salisbury announces its 2025 Juneteenth operation schedule

Salisbury Police Department to Host Two Summer Camps for Youth

Lighting the Way and Giving Back

City Employee Donates 12 Inches of Hair to Support Those in Need

2025 Elizabeth Duncan Koontz (EDK) Humanitarian Award Recipients

City of Salisbury announces its 2025 Memorial Day operation schedule

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