Salisbury is making a change to its Salisbury-Rowan Utilities’ bill payment system that affects 1 percent of its customers. As the city moves towards reducing its carbon footprint and operating more efficiently, six utility-bill drop box locations in Rowan County – Salisbury (2), China Grove, Rockwell, Granite Quarry and Spencer -- will be removed on Friday, April 1. Some customers already have been alerted to the upcoming transition.
“We understand change can be scary for some of our customers, particularly when it comes to their finances and especially in the midst of the pandemic,” said Wade Furches, Salisbury’s finance director. “We can’t stress enough the convenience of not having to leave the house to pay your utility bill by using our free, secure online bill pay portal. U.S. mail and the drop box at the Salisbury Customer Service Center will remain as additional options for bill pay. We are committed to helping every customer who needs assistance with the transition.”
Removal of the drop boxes will save gas and staff member time from driving daily to check drop boxes used by an average of 20 customers, per location, per month.
The Customer Service Center remains open for in-person payments, but hours could vary depending on COVID protocols. Customer service representatives are available at (704) 638-5300 to assist customers with the transition. For more information on bill payment options, visit salisburync.gov/CustomerService.